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Dispatch Work

 

For DispatchWork Users
We provide an advanced Knowledge Base module; new MSP (Mobility Services Platform) integration for easy conversion of alerts to service Tickets; time saving improvements to the Web Interface; new custom pricing configurations.

Compatibility with Peach Tree and QuickBooks
Built-in Peach Tree / QuickBooks Integration - No Extra Cost!
Export your billing information directly to your accounting system for invoicing. Eliminating redundant data entry is a HUGE time saver for DispatchWork customers.

Contacts & Locations
DispatchWork supports multiple contacts and locations per customer record. Even your biggest customer accounts are no problem for DispatchWork. You can also easily identify which contact and location are the "primary" for each customer.

Instant Customer Service History
When a customer calls, you want to impress them with excellent service, right? DispatchWork gives you instant access to each customer's service history with just a few clicks. Our users tell us that this makes them look good and allows them to deliver much better service.

Issue / Equipment Information
Track all important equipment information including: the make, manufacturer, serial numbers, installation and warranty dates.

Issue / Equipment Search
Quickly and easily look up customers based on equipment serial numbers.

Attach Equipment
DispatchWork’s Issue module allows users to attach equipment to dispatches and service agreements, giving the user the ability to fully track all service and maintenance calls for that piece of equipment.

Team Scheduling Views
Trying to coordinate all the schedules for your team is hard work. Our DispatchWork Software is designed to support multi-user scheduling and our customers tell us that they save hours each week by using DispatchWork! These scheduling views will make you forget all about that whiteboard you may now use!

Email and Text Message Alerts
Keep your technicians and other employees on-time and up-to-date with email and text-message alerts of all important schedule changes and other events.

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